ON+ Global Response membership, offered through an exclusive partnership with AirMed International, is designed to provide individuals and their families with complete peace of mind when they travel by giving residents of the U.S. and Canada premier access to the ultimate air medical transportation services, on call 24 hours a day, if a member is hospitalized while traveling 150 miles or more from home.

Coverage also applies if a member is diagnosed with COVID-19 and requires medical transport while traveling more than 150 miles from home within the U.S., Canada, Mexico, Central America, Caribbean, or Bermuda.

Additionally, membership also provides access to AirMed’s worldwide medical resources and urgent call relay through AirMed’s 24/7 Global Operations Center and a transport of mortal remains benefit.

Membership ensures the member will have no out-of-pocket air medical transportation expenses if flown by AirMed pursuant to the terms of this membership program.

When traveling outside your country of residence, services are available provided you don’t spend more than 90 consecutive days outside the country per trip.

A primary member may enroll up to 11 additional family members or friends on their membership (each enrolled person is referred to as a “member” or “you” in these FAQs).

AirMed is one of the leading air medical transport companies in the world, with over 25,000 total missions and counting. AirMed offers unparalleled medical care and bedside-to-bedside transportation on a worldwide basis and boasts some of the most experienced air medical crews in the industry. Chosen as a preferred operator for many of the top hospitals around the globe, as well as a contracted carrier for the U.S. Department of Defense, AirMed operates its own fleet of fully customized and permanently configured jets.

A member must reside in the U.S. or Canada. References to the “U.S.” means the 50 United States and Puerto Rico.

If you are hospitalized nearly anywhere in the world while traveling more than 150 miles from home, a phone call to AirMed’s dedicated 24/7 Global Operations Center will trigger a seamlessly coordinated process to arrange an aircraft and medical crew to transport you to a hospital or a medical facility of your choice within the U.S. or Canada, at no additional cost beyond the annual membership fee. This also applies if you are diagnosed with COVID-19 and require medical transport while traveling more than 150 miles from home within the U.S., Canada, Mexico, Central America, Caribbean, or Bermuda.

The annual cost of ON+ Global Response membership is a nonrefundable fee of $995.

The cost of medical transport via private jet typically ranges between $30,000 – $50,000 for a one-way domestic flight and $120,000+ for an international flight. By purchasing an ON+ Global Response membership, you can have access to air medical transport for no additional cost beyond the annual membership fee.

Air Medical Repatriation. If (1) a member, while traveling more than 150 miles from the member’s residence, is admitted to a hospital anywhere in the world that is more than 150 miles from the member’s residence in the U.S. or Canada, and (2) it is determined by the member’s physician and AirMed’s medical director that the member’s medical condition is stable enough to allow air transport but that medical escort is required, then, at the member’s request, AirMed will provide the member with private air medical transport or, if appropriate, commercial airline transport with medical escort. In either case, transport will be provided on a bedside-to-bedside basis to a hospital of member’s choice that has accepted the member as a patient, is in the U.S. or Canada and is more than 150 miles from the original hospital (or to member’s residence, as applicable), subject to the membership terms and conditions. If space is available and patient care is not compromised, family members, business associates, and/or traveling companions may accompany the member, at no additional cost, on AirMed aircraft during transport.

Access to AirMed’s Worldwide Medical Resources and Urgent Call Relay. Members are able to contact AirMed’s Communications Center personnel on a 24/7 basis to access their worldwide resources for medical referrals, including where to obtain medical care while traveling and coordination with local health care professionals. In addition, AirMed is available to relay urgent messages between a traveling member and his/her family or employer.

Transport of Mortal Remains. If the unfortunate event of a member’s death while traveling more than 150 miles from the member’s residence, at the request of the member’s family, AirMed will arrange for the return of the member’s mortal remains to a funeral facility in the city of the member’s residence.


AirMed will be solely responsible for providing the benefits of membership, and ON+ Global Response are not providing and shall not provide any advice or services with respect to the provision of air transport and
medical services.

Yes, all private flights arranged through AirMed are on fixed wing aircraft that are medically equipped and accompanied by trained medical staff, such as doctors, nurses and respiratory therapists. In some cases, AirMed may determine that commercial airline transport is appropriate, in which case the patient will be transported commercially with medical escort.

AirMed or one of its authorized affiliates provides the Part 135 air transportation services and will be the Federal Aviation Administration (FAA) certified and authorized operator of the air ambulance aircraft.

All medical care and decisions regarding transport are facilitated by the experienced and accredited AirMed team. ON+ Global Response is not providing and shall not provide any advice or services with respect to the provision of air transport and medical services.

The term is 12 months and is automatically renewed unless the member cancels the membership at least 7 days prior to the end of the membership term.

Memberships are non-refundable and non-transferable.

The primary members can enroll themselves and up to 11 family members or friends members on an ON+ Global Response membership account. While individuals can be added at any time during the 12-month
term, they cannot be removed or changed during the 12-month term.

To add a person to your account after your enrollment date, you can send an email to ON+ Global Response at members@onplus.com. Please be sure to send the email from the email address you used at sign-up.

Once a person is added to your account, their membership benefits are effective on the date of their enrollment.

Family members, business associates, and/or traveling companions may accompany the patient, at no additional cost during medical transport, if space is available and the patient care is not compromised. Passengers accompanying an eligible person who is transported on scheduled commercial aircraft will be responsible for their own airfare.

The patient and any approved accompanying passenger are limited to one small carry-on bag each due to limited space available on the medical aircraft. Arrangements can be made for additional luggage to be shipped at the member’s expense.

Flights are generally unable to accommodate pets.

Important limitations are as follows:

Member Eligibility. A member and any additional persons named on an ON+ Global Response membership must reside in the U.S. or Canada. A member’s residence must be listed at the time of enrollment. If for any reason the law of another country or other jurisdiction is found to apply to a membership, then such membership will be void and the member’s sole remedy will be a efund of the membership fee applicable to the membership term. Members must be natural persons.

Air Medical Transport: Arrangements, Suitability, Additional Passengers. AirMed will make all arrangements for each air medical transport, including timing of the transport, type of aircraft, etc. ON+ Global Response is membership program that provides pre-paid medical transportation and is not an insurance plan.

Neither ON+ Global Response nor AirMed will reimburse members for medical, medical transport or related expenses members incur on their own.

Decisions regarding urgency of transport, the best timing and the most suitable means of transportation will be made by the AirMed medical department after consultation with the local attending physician and the member’s receiving physician.

ON+ Global Response membership does not cover emergent patient transports. If emergent medical treatment or transportation is needed, a member should contact appropriate local authorities for assistance. If, after a member receives such local emergent medical treatment or transportation while traveling more than 150 miles from the member’s residence, the member is admitted to a local hospital, then the member may qualify for repatriation benefits under the ON+ Global Response membership. In addition, a member with mild lesions, simple injuries such as sprains, simple fractures or mild conditions which can be treated by local doctors and do not prevent the member from continuing his or her trip or returning home does not qualify for air medical transport. All decisions made by the AirMed medical department are final.

Due to the limited medical facilities and testing available on cruise ships, in some cases the AirMed Medical Director may require the member to be admitted to a hospital on-shore before dispatching an AirMed aircraft.

Ineligible and Excluded Transports. A member being evaluated for or on an organ transplant list prior to enrollment will not be entitled to a transport for conditions related to that transplant. A member who is hospitalized at the time of enrollment will not be eligible for transport benefits for that hospitalization and may not be accepted for membership entirely. A member traveling outside of the U.S. for the sole purpose of seeking medical treatment, whether inpatient or outpatient, experimental or otherwise, will not be eligible for air medical transport benefits for that specific medical condition.

Waiting Period. For the first 30 days of membership, a member may not be eligible for a transport due to illness or injury if the member was hospitalized for the same or a related condition within 30 days prior to the membership effective date.

Extended Travel Limitation. ON+ Global Response membership is valid for unlimited U.S. travel and international travel with a limit of 90 days of unbroken travel per trip.

Maximum Number of Transports. Air medical services are limited to two separate flights per annual membership per year; except for repatriation flights involving multiple family members or friends enrolled in single membership who require simultaneous repatriation. Under these circumstances each family member or friend will receive one transport.

Locations Inaccessible by Fixed Wing Aircraft. Both the originating and receiving hospital must be reasonably accessible by ground ambulance to transport the member to and from an airfield capable of accommodating an AirMed or one of its authorized affiliates aircraft. The cost associated with transportation from ships, isolated areas or islands to an airport accessible to AirMed aircraft is not included in the membership benefits and will be the responsibility of the member. Membership benefits do not include helicopter transportation.

High Risk / Safety Travel Restrictions / Safety Medical Restrictions. (1) Due to the high risk of sending U.S. registered aircraft and personnel into countries or geographic regions where the U.S. State Department, Department of Transportation, or the Federal Aviation Administration (FAA) has issued travel restrictions, membership services are not available in these areas. (2) In regard to the safety of AirMed pilots and medical crew onboard AirMed transport flights, in conjunction with FAA regulatory standards regarding airborne pathogens and flight crew’s ability to perform required emergency procedures, and in compliance with restrictions imposed by the U.S. State Department or others, a member will not be entitled to air medical transport benefits if the member’s illness or injury is a result of or is contributed to by the following: (i) suicide or attempted suicide or intentional self-injury; (ii)a member’s own criminal or felonious act; (iii) actions taken while the member is in a state of insanity; (iv) war, invasion, civil war or terrorism; or (v) contagious airborne pathogens; provided, however, that the foregoing limitations shall not apply to members with the COVID-19 virus. A member suffering from a psychiatric or mental disorder that is not manageable and will not allow safe transport within the confines of the ground ambulance and aircraft may not be transported. A member beyond the second trimester of pregnancy may not be transported if the transport request relates to the pregnancy.

You can purchase a membership at onplus.com.

Please contact ON+ Global Response at members@onplus.com.

For air medical transport or related needs, please call 1 (800) 356-2161.